Post-purchase support

Post-purchase support refers to the assistance and services a company provides after a customer buys a product or service. This can include help with setup, troubleshooting issues, repairs, warranties, and answering questions. Its goal is to ensure customer satisfaction, resolve any problems that arise, and build loyalty. Good post-purchase support encourages repeat business and positive word-of-mouth, demonstrating that the company values its customers even after the sale is complete.