Philip Crosby Associates

Philip Crosby Associates was a consulting firm founded by quality management expert Philip Crosby. The company focused on helping organizations improve their performance by emphasizing quality as a key value, often summed up as “doing it right the first time.” Crosby’s approach promoted defect prevention, reducing errors and waste, and fostering a culture of continuous improvement. The firm provided training, consulting, and tools to help businesses enhance quality, increase efficiency, and achieve better customer satisfaction—ultimately leading to cost savings and competitive advantages through a commitment to high standards.