performance support tools

Performance support tools are resources designed to help people do their jobs more effectively, often at the moment they need assistance. They include things like step-by-step guides, quick reference checklists, videos, or interactive applications that provide just-in-time information. Rather than removing someone from their work to learn, these tools offer immediate support, boosting confidence and efficiency. They are used across various industries to improve accuracy, reduce errors, and promote continuous learning, making tasks easier to understand and complete without relying solely on formal training or external help.