National Ombudsman Resource Center

The National Ombudsman Resource Center (NORC) is an organization that supports state and local government ombudsmen—officials who help citizens resolve complaints or issues with government agencies. The NORC provides training, resources, and research to improve how ombudsmen serve the public. Its goal is to promote fair, transparent, and effective problem-solving in government interactions, ensuring citizens’ concerns are addressed efficiently and ethically. Essentially, NORC acts as a hub for sharing best practices and strengthening the ombudsman profession nationwide.