National Health Service Ombudsman

The National Health Service (NHS) Ombudsman is an independent organization that investigates complaints from patients, their families, or carers about NHS healthcare services in England. If someone feels they’ve been treated unfairly, neglected, or misunderstood by NHS providers, they can bring their concern to the Ombudsman. The Ombudsman reviews these cases impartially, aiming to resolve issues fairly and improve service quality. While they cannot change policies, they can recommend remedies, ensure accountability, and promote better care standards across the NHS.