Mortgage Loan Servicing

Mortgage loan servicing involves managing the day-to-day administration of a mortgage loan on behalf of the lender. This includes collecting monthly payments from the borrower, distributing payments to the lender or investors, managing escrow accounts for taxes and insurance, handling customer inquiries, and overseeing loan modifications or payments in arrears. Essentially, the servicer acts as the main point of contact for the borrower and ensures the loan remains in good standing while coordinating the administrative aspects needed to keep the mortgage process smooth.