Malcolm Baldrige National Quality Framework

The Malcolm Baldrige National Quality Framework is a set of standards and practices designed to help organizations improve their performance and deliver high-quality products and services. It provides a comprehensive approach that emphasizes leadership, strategic planning, customer focus, workforce engagement, process management, and continuous improvement. Organizations can use these criteria to assess their strengths and identify areas for growth, fostering excellence and competitiveness. Used across various industries, the framework encourages a systematic way to achieve better results, satisfy customers, and adapt to a changing environment.