Maître d'hôtel

A Maître d'hôtel, often called maître d’, is a senior restaurant staff member responsible for managing reservations, greeting and seating guests, and ensuring excellent service. They oversee the dining room, coordinate between the kitchen and servers, and handle customer concerns to create a smooth and welcoming experience. They play a key role in maintaining a restaurant’s atmosphere and reputation, balancing hospitality with operational efficiency. Essentially, the Maître d'hôtel acts as the administrative and customer service leader within the front-of-house team, ensuring guests feel comfortable and valued throughout their visit.