John Tschohl

John Tschohl is a prominent customer service expert and author known for his work in improving customer service practices across various industries. He founded the Service Quality Institute, which provides training and resources to help businesses enhance their customer experience. Tschohl emphasizes the importance of service as a key differentiator in competitive markets. His insights and strategies focus on creating loyal customers by fostering positive interactions and addressing their needs effectively. He has written several books and frequently speaks at conferences, advocating for businesses to prioritize exceptional service to achieve success.