James Reason

James Reason is a renowned psychologist known for his work in understanding human error, particularly in high-stakes environments like aviation and healthcare. He introduced the "Swiss Cheese Model" of accident causation, which illustrates how errors can occur when gaps in safety defenses align. Reason emphasizes that while human mistakes are inevitable, systems can be designed to minimize their impact through better training, communication, and organizational culture. His work highlights the importance of understanding errors not just as individual failings, but as part of a larger system that can be improved to enhance safety and performance.