J.D. Power Canadian Customer Service Index (CSI) Study

The J.D. Power Canadian Customer Service Index (CSI) Study measures how satisfied customers are with their experiences interacting with companies across various industries in Canada. It assesses factors like service quality, communication, issue resolution, and overall friendliness. Companies that score higher are seen as delivering better customer service, which can influence consumer choices and brand reputation. The study helps businesses identify strengths and areas for improvement, promoting better customer experiences. Overall, it provides an independent benchmark of customer satisfaction in the Canadian market.