ITSM

IT Service Management (ITSM) is a framework used by organizations to design, deliver, manage, and improve their IT services. It ensures that IT processes support business goals effectively by organizing tasks like handling technical issues, managing updates, and maintaining infrastructure. Think of it as a structured way to ensure that technology services are reliable, efficient, and aligned with what the organization needs, all while focusing on customer satisfaction and continuous improvement. ITSM often involves best practices and standardized procedures to provide consistent, high-quality IT support.