IT Operations Management (ITOM)

IT Operations Management (ITOM) involves overseeing and maintaining an organization's IT infrastructure to ensure that all technology services run smoothly, securely, and efficiently. This includes managing hardware, software, networks, and data centers, as well as monitoring system performance, handling incidents, and ensuring security and compliance. ITOM aims to minimize downtime, optimize resources, and support business goals by proactively maintaining IT environments and quickly resolving issues when they arise. Essentially, it is the disciplined approach to keeping an organization’s technology systems operational and aligned with business needs.