International Academies of Emergency Dispatch

The International Academies of Emergency Dispatch (IAED) is an organization that develops and promotes standardized protocols for emergency communication centers, such as 911 call centers. Their goal is to ensure that emergency calls are handled efficiently and accurately, helping dispatchers gather critical information quickly to send appropriate response teams. These protocols improve patient outcomes and responder safety by providing clear guidelines for assessing and prioritizing emergencies across various situations, including medical, fire, and police incidents. The IAED also offers training, certification, and ongoing support to emergency dispatchers worldwide to maintain high-quality emergency communication systems.