Institute for Service Research (Åbo Akademi University)

The Institute for Service Research at Åbo Akademi University focuses on studying how organizations deliver high-quality services and create value for customers. It examines factors like customer experience, service management, and innovative practices to improve service efficiency and effectiveness. The institute aims to provide insights and solutions that help businesses and public-sector organizations better meet customer needs in a competitive environment. Through research and collaboration, it supports the development of best practices for service excellence, contributing to economic growth and improved societal well-being.