ICMI Contact Center Expo

The ICMI Contact Center Expo is a professional conference focused on the customer service industry, specifically for contact centers, which are workplaces where agents handle customer inquiries via phone, email, or chat. The event offers insights into best practices, new technologies, and strategies to improve customer experience and operational efficiency. Attendees include industry professionals, vendors, and leaders who share knowledge through keynote speeches, workshops, and exhibits. It’s a gathering to learn about advancements, network with peers, and discover solutions to enhance contact center performance.