Heifetz and Linsky's Framework

Heifetz and Linsky’s Framework focuses on guiding leaders to address complex, adaptive challenges that require changes in people's attitudes and behaviors. It emphasizes that such challenges are different from technical problems, which have clear solutions. Leaders must diagnose whether an issue is technical or adaptive, then act accordingly—using strategies like encouraging honest dialogue, maintaining focus, and supporting people through change. The framework highlights the importance of “adaptive work,” meaning leaders help others confront difficult realities and adjust their mindsets, leading to meaningful, sustainable change within organizations.