HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a standardized survey used to measure patients’ experiences during a hospital stay. It asks patients about various aspects such as communication with doctors and nurses, responsiveness of staff, pain management, cleanliness, and discharge information. The results help hospitals understand how well they are meeting patients’ needs and expectations. This feedback influences hospital practices, improves quality of care, and provides transparency for patients making healthcare decisions. Overall, HCAHPS promotes patient-centered care and accountability within hospitals.