Front Office Manager

A Front Office Manager is responsible for overseeing the operations of the front office area in a hotel or similar establishment. This role involves managing staff, ensuring excellent customer service, handling guest inquiries and complaints, and coordinating reservations. The Front Office Manager ensures that everything runs smoothly at the reception, maintains the booking system, and works to create a welcoming environment for guests. Essentially, they are the key point of contact for guests and play a crucial role in shaping their experience at the hotel.