Financial Services Ombudsman

The Financial Services Ombudsman is an independent organization that helps resolve disputes between consumers and financial service providers, such as banks, insurance companies, or investment firms. When a customer feels they have been treated unfairly or have a disagreement that can't be settled directly, they can bring their complaint to the ombudsman. The ombudsman reviews the case impartially and makes recommendations or decisions to resolve the issue fairly. Its role is to ensure consumers are protected and that financial institutions adhere to proper standards and practices.