Financial Services and Pensions Ombudsman (FSPO)

The Financial Services and Pensions Ombudsman (FSPO) is an independent organization that helps resolve disputes between consumers and financial service providers, such as banks, insurers, and pension companies. If you believe a financial firm has treated you unfairly or made a mistake, you can file a complaint with the FSPO. They review cases objectively, making recommendations or rulings to resolve disagreements fairly. The FSPO aims to ensure consumers are treated justly and that financial companies adhere to regulations, providing a free, impartial service to help navigate complex financial disputes.