Fair treatment in insurance

Fair treatment in insurance means that insurance companies should act honestly and transparently toward their customers. They must handle claims promptly, communicate clearly, and provide information that helps policyholders understand their coverage. It also involves respecting customers’ rights and avoiding unfair practices, ensuring that individuals are treated with dignity and fairness throughout their insurance journey. Essentially, fair treatment aims to build trust by ensuring customers receive honest, respectful, and transparent service at every stage.