EFQM Model

The EFQM Model is a framework that helps organizations improve and achieve excellence by evaluating how well they perform across various areas. It focuses on understanding customers’ needs, inspiring leadership, engaging staff, and continuously improving processes. The model encourages organizations to identify strengths and areas for development by using a balanced approach that combines results with how those results are achieved. Essentially, it provides a structured way for organizations to deliver value, adapt to change, and excel in their goals through a culture of ongoing improvement and innovation.