Dispute Resolution Directive

The Dispute Resolution Directive is a European regulation that simplifies and harmonizes how consumers and businesses resolve disputes across EU countries. It encourages the use of alternative methods like online dispute resolution (ODR) platforms to settle disagreements without court battles. The goal is to make resolving issues quicker, easier, and more transparent, providing consumers with accessible options and ensuring businesses can handle complaints efficiently. This directive supports cross-border transactions within the EU, fostering trust and confidence in digital commerce by offering clear, fair procedures for resolving disputes.