Digital Transformation in Public Sector

Digital transformation in the public sector refers to integrating digital technologies into government services and operations to improve efficiency, accessibility, and citizen engagement. It involves using tools like online platforms, data analytics, and automation to enhance service delivery, streamline processes, and ensure transparency. This transformation aims to make it easier for citizens to access services, such as applying for permits or paying taxes online, while also enabling public organizations to make data-driven decisions. Ultimately, it seeks to create a more responsive, efficient, and user-friendly government.