Digital by default

"Digital by default" means that organizations prioritize digital methods for delivering services and conducting business, instead of traditional paper-based or in-person processes. It encourages using online platforms, apps, and digital communication first, making transactions faster, more accessible, and efficient. This approach aims to improve user experience, reduce costs, and increase efficiency, while still providing alternatives for those who need or prefer non-digital options. Essentially, it shifts the focus to digital solutions as the primary way to access and manage services, with traditional methods available when necessary.