Customer Experience Index (CXI)

The Customer Experience Index (CXI) is a measurement tool that evaluates how satisfied customers are with a company’s products or services. It gathers feedback through surveys, ratings, or other methods to assess aspects like service quality, ease of use, and overall satisfaction. By analyzing this data, businesses can identify strengths and areas for improvement in how they serve their customers. The CXI helps companies understand their performance from the customer’s perspective, guiding efforts to enhance the overall experience, build loyalty, and foster long-term relationships.