Crosby's Four Absolutes of Quality Management

Crosby's Four Absolutes of Quality Management emphasize that quality is a fundamental responsibility and cultural standard in an organization. First, it’s defined as conformance to requirements, meaning doing things right the first time. Second, there's the prevention of defects rather than just inspecting for errors after they occur. Third, meeting requirements ensures that products or services satisfy customer needs. Fourth, the performance standard must be zero defects, aiming for error-free work. Together, these absolutes underline that quality is a shared responsibility, focusing on doing things right from the start to avoid costly rework and ensure customer satisfaction.