critical incidents technique

The critical incidents technique is a method used to gather detailed information about specific events that significantly impact a process or outcome. It involves collecting observations of notable actions—either positive or negative—that stand out because they influence success or failure. By analyzing these key incidents, organizations can identify effective behaviors or areas needing improvement. This technique helps create a clearer understanding of what contributes to successful performance or problematic issues, guiding targeted changes and improvements in training, procedures, or policies.