Critical Incident Technique

The Critical Incident Technique is a method used to gather detailed information about specific events that significantly impact a situation, usually to improve processes or understand behaviors. It involves collecting descriptions of notable incidents—both positive and negative—that have a meaningful effect on outcomes. By analyzing these incidents, organizations can identify best practices, uncover problems, and develop strategies for improvement. Essentially, it focuses on carefully examining particular moments that stand out because of their importance, helping to enhance overall performance or understanding in various settings like workplaces, customer service, or safety.