conversation intelligence

Conversation intelligence refers to the technology that analyzes phone calls, meetings, and chats to extract valuable insights. It uses artificial intelligence to understand the words, tone, and emotions of participants, helping businesses improve communication, sales, and customer service. By identifying key topics, customer needs, and sentiment, organizations can make data-driven decisions, enhance training, and personalize experiences. Essentially, it transforms everyday conversations into actionable information, ensuring better engagement and outcomes without requiring manual review of each interaction.