Consumer Contracts Directive

The Consumer Contracts Directive is an EU law that aims to protect consumers when they buy goods or services online or outside of a business’s physical store. It ensures consumers receive clear, transparent information before agreeing to a contract, including details about the product, price, and their rights to cancel. The directive also establishes rules for the period during which consumers can change their minds and return items, making online and off-store transactions fairer and more predictable. Its goal is to create a consistent consumer protection framework across EU member states.