Complaints Process

The complaints process is a structured way for individuals to raise concerns or issues about a service or product. It typically involves several steps: first, you submit your complaint to the organization, often in writing. They then acknowledge receipt and may investigate the issue. After reviewing the details, they provide a response, which may include a resolution or explanation. If you're not satisfied, you can escalate the complaint to a higher authority within the organization or an external body. The goal is to address your concerns fairly and improve future service.