Complaints mechanism

A complaints mechanism is a formal process that allows individuals to raise concerns or report issues regarding services, products, or organizational conduct. It provides a structured way for people to share their problems, ensure they're heard, and seek resolution. Typically, it involves submitting a complaint through designated channels, which are then reviewed and addressed by responsible personnel. An effective complaints mechanism promotes transparency, accountability, and continuous improvement, helping organizations respond fairly and efficiently to concerns, and fostering trust and better relationships with those they serve.