Communication Skills in Conflict Resolution

Communication skills in conflict resolution involve effectively sharing thoughts and feelings to address disagreements constructively. Key elements include active listening, which means truly understanding the other person's perspective; clear expression of your own views without aggression; and asking open-ended questions to encourage dialogue. It's important to remain calm and respectful, focusing on the issue rather than personal attacks. By fostering mutual understanding and finding common ground, effective communication can lead to collaborative solutions, turning conflicts into opportunities for growth and better relationships.