CMMN (Case Management Model and Notation)

CMMN, or Case Management Model and Notation, is a standardized way to model and manage complex processes that involve a mix of predictable and unpredictable activities. Unlike traditional workflows, CMMN focuses on the flexibility needed to handle unique cases, such as customer service issues or legal cases. It provides a visual framework for defining goals, decisions, and actions, allowing organizations to adapt their approach based on evolving information. This helps improve efficiency and responsiveness in managing varied situations, streamlining efforts while ensuring that appropriate actions are taken as cases progress.