Citizenship and Immigration Services Ombudsman

The Citizenship and Immigration Services Ombudsman (CIS Ombudsman) is an independent office within the U.S. Department of Homeland Security. It helps individuals and communities navigate issues with U.S. Citizenship and Immigration Services (USCIS), which handles immigration benefits like visas and citizenship. The Ombudsman listens to concerns, provides recommendations for improving services, and helps resolve specific cases where applicants face difficulties. Essentially, it acts as a bridge between the public and USCIS, ensuring that immigration processes are fair, transparent, and responsive to people's needs.