Chatbot Analytics

Chatbot analytics involves collecting and analyzing data from interactions between users and a chatbot. This helps businesses understand how users engage, what questions or issues they have, and how effectively the chatbot resolves them. By reviewing metrics like conversation volume, common topics, user satisfaction, and response times, companies can improve their chatbot’s performance. Essentially, it provides insights to make the chatbot smarter, more helpful, and better at meeting user needs, leading to improved customer experiences and more efficient support or engagement processes.