Casework

Casework refers to the process through which elected officials, such as members of Congress or local representatives, assist constituents with specific problems or issues they encounter, particularly when dealing with government services or agencies. This could involve helping someone secure benefits, resolve bureaucratic obstacles, or address community concerns. Casework is important because it helps individuals navigate complex systems and ensures that government agencies are responsive to the needs of the public. It also allows representatives to better understand the challenges their constituents face, ultimately informing their policymaking and advocacy efforts.