Cargo Claims Handling

Cargo claims handling refers to the process of addressing issues when goods transported by ship, plane, or truck are lost, damaged, or delayed. When a problem occurs, the affected party, usually the shipper or recipient, files a claim with the carrier or their insurance company. This involves documenting the issue, providing evidence such as receipts or photos, and following specific procedures. The carrier then investigates the claim and determines whether compensation is warranted. Effective cargo claims handling ensures fair resolution and helps maintain trust in transportation services.