Call handling

Call handling refers to the process of managing phone calls efficiently and professionally. It involves receiving, answering, routing, and resolving inquiries or issues communicated by callers. Proper call handling ensures that callers are greeted courteously, their needs are understood, and they receive accurate information or appropriate assistance. It also includes recording relevant details and following up when necessary. Good call handling enhances customer satisfaction, maintains a positive impression of the organization, and helps resolve concerns quickly and effectively.