Australian Financial Complaints Authority (AFCA)

The Australian Financial Complaints Authority (AFCA) is an independent organization that helps resolve disputes between consumers and financial service providers, such as banks, insurers, and lenders. If you are unhappy with a financial product or service and can't resolve the issue directly, you can lodge a complaint with AFCA. They review cases impartially, aiming to find fair and practical resolutions without the need for court involvement. AFCA's process is free, accessible, and designed to ensure consumers are heard and protected in the financial sector.