Australian Consumer Law (ACL)

The Australian Consumer Law (ACL) is a national law that protects consumers when buying goods and services. It sets out your rights, such as receiving products that are safe, match descriptions, and work properly for a reasonable time. If products are faulty or services are not provided as promised, you’re entitled to a repair, replacement, or refund. The ACL also regulates fair business practices, prevents deceptive marketing, and ensures fair treatment. It applies to most transactions, whether in stores or online, helping consumers confidently buy knowing their rights are protected under a consistent legal framework.