11. Operational Performance

Operational performance refers to how effectively an organization runs its day-to-day activities to achieve its goals. It involves the efficiency of processes, quality of products or services, and overall productivity. High operational performance means that a company is using its resources wisely, minimizing waste, and delivering value to customers consistently. This directly impacts organizational performance, as better operations lead to improved outcomes, such as higher profits and customer satisfaction. Essentially, it's about ensuring that everything runs smoothly to support the organization's overall success.