Waterways Ombudsman

The Waterways Ombudsman is an independent authority that investigates and resolves complaints from people or businesses about the management, maintenance, or services related to waterways—such as canals, rivers, and docks. Their role is to ensure fair treatment and to address issues like disputes or service failures. They do not have regulatory power but provide impartial advice, review complaints objectively, and help resolve conflicts between users and authorities managing waterways. This promotes accountability and improves the quality of service within waterways management.