Warranty Claims Handling

Warranty claims handling involves the process a customer follows to report a problem with a product that is still under warranty. When a product fails or has defects, the customer contacts the manufacturer or retailer to submit a claim. This usually requires providing proof of purchase and details about the issue. The company then assesses the claim, which may involve inspecting the product or asking for additional information. If approved, they typically repair, replace, or refund the item. Effective handling ensures customer satisfaction and maintains trust in the brand while adhering to warranty terms.