waiting line systems

Waiting line systems, also known as queuing systems, refer to the structured process of managing how customers or items wait for a service or resource. It involves analyzing the arrival rate of customers, the service capacity, and the way people line up to optimize wait times and service efficiency. These systems are used in various settings like banks, hospitals, or call centers to reduce congestion and improve customer satisfaction. Effective queuing management balances the number of servers and scheduling to ensure smooth operations while minimizing delays.