Waiting Line Models

Waiting line models, also known as queuing theory, analyze how lines form and how services are delivered efficiently. They help organizations understand factors like wait times, the number of servers needed, and service speeds. By studying patterns of arrivals and service times, these models optimize resource allocation, reduce delays, and improve customer experience. They are used in places like banks, hospitals, and call centers to design better systems that balance customer satisfaction with operational costs. Essentially, waiting line models provide insights to manage lines effectively and ensure services run smoothly.