Wait Time Calculation

Wait time calculation measures how long customers or clients spend waiting before receiving service. It involves recording the time customers arrive and the time they are attended to, then determining the difference. This helps organizations understand efficiency, identify bottlenecks, and improve service quality. For example, if a customer arrives at 2:00 PM and is served at 2:10 PM, the wait time is 10 minutes. Analyzing wait times across multiple instances provides a clear picture of overall performance and customer experience.