user feedback

User feedback is information provided by people who use a product, service, or system, sharing their experiences and opinions. It helps organizations understand what’s working well and what needs improvement. This input can include comments, ratings, or suggestions, and is valuable for making products better, fixing issues, or enhancing customer satisfaction. Essentially, user feedback acts as a direct voice from those who interact with a service, guiding decision-making to ensure it meets their needs and expectations effectively.